Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

2. Information We Collect

We may collect the following information:

• Personal details: name, billing/shipping address, email, phone number.
• Payment details: processed securely by our payment partners (we do not store card details).
• Usage data: including IP address, browser type, and website interaction.
• Marketing preferences: when you subscribe to our newsletter or promotions.

3. How We Use Your Information

We use your data to:

• Process and deliver your orders.
• Communicate order updates and support queries.
• Improve our website and customer experience.
• Send marketing offers (only if you have consented).
• Comply with legal and tax obligations.

4. Lawful Basis for Processing

We process your data under:

• Contractual necessity – to fulfil your order.
• Legitimate interests – to improve services.
• Consent – for marketing emails.
• Legal obligation – for record-keeping and tax compliance.

5. Sharing Your Data

We may share data with:

• Payment processors and delivery couriers.
• IT, analytics, and marketing service providers.
• Government or legal authorities if required by law.

We never sell your personal data.

6. Data Retention

We retain data only as long as necessary for order fulfilment, legal, or accounting purposes

7. Your Rights

Under the UK GDPR, you have the right to:

• Access, correct, or delete your data.
• Withdraw consent for marketing.
• Complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Contact Us

For questions or data requests, contact:

📧 Contact Person: Rahul Rathee

📧 Contact Email: rhlrathee.subs@gmail.com

📧 Company Email: admin@plushcomfort.co.uk

📍 Plush Comfort UK Ltd, 128 City Road, London, United Kingdom, EC1V 2NX.